Support and Troubleshooting
Troubleshooting: Why Isn’t My Card Working?
If your V1CE card isn’t working as expected, don’t worry! Here’s how to troubleshoot common issues and get it working again. 1. Check the Card’s Features V1CE cards work with both NFC and QR code technology. Make sure you’re using the right method ...
Where is my activation code?
The activation code for your V1CE product is automatically assigned once you make your purchase. When you scan your product for the first time, the activation code and Card-ID are pre-filled on the activation page. ? Here’s what to do: Simply scan ...
What Does 'Customs Cleared' Mean on My Tracking?
If you’re tracking your order and see the status as 'customs cleared', it means your package has successfully passed through customs and is now in the final stages of delivery to you. ? What happens next? Once your package has been customs cleared, ...
Why Do I Get Server Error 500?
Sometimes when you scan your V1CE card, you might see Server Error 500. This can happen for a few different reasons, and we’ve got simple ways to help you fix it. 1. Linktree Issue The Error 500 can occur if you've added an action to your Linktree ...
How to Fix Error 500
If you see Error 500 while using V1CE, it usually means there’s a missing action link in your profile or Linktree. This can happen when a customer creates their profile but forgets to assign an action to a link. The preview might look fine, but when ...
Why Isn’t My V1CE Card Tapping? Here's How to Fix It.
If your V1CE card isn’t tapping properly, don’t worry—it’s a common issue with a few simple fixes. Let’s walk through the steps to get your card working again! 1. Refer to Our Tapping Guide Start by checking out our Tapping Guide. It shows exactly ...
Add To Contacts Not Working
If you’re having trouble adding your contact card to your phone, don’t worry! Here are some simple steps to help you get it working: 1. Cannot Download File Error If you see an error that says the file cannot be downloaded, it’s probably because the ...
Popular Articles
Can I rewrite my card?
Yes, you can rewrite your V1CE card! Rewriting a card means reprogramming the data stored on it. Here are the two main reasons you might need to rewrite your card: 1. Resetting the Tapping Function If you're having trouble with the tapping function, ...
Why Isn’t My V1CE Card Tapping? Here's How to Fix It.
If your V1CE card isn’t tapping properly, don’t worry—it’s a common issue with a few simple fixes. Let’s walk through the steps to get your card working again! 1. Refer to Our Tapping Guide Start by checking out our Tapping Guide. It shows exactly ...
How long does the delivery take?
We want your V1CE products to get to you as quickly as possible! Delivery times can change depending on the time of year, but here’s what you can generally expect: Delivery Times Express Delivery: 1 - 3 working days ? Standard Delivery: 5 - 7 ...
How to Fix Error 500
If you see Error 500 while using V1CE, it usually means there’s a missing action link in your profile or Linktree. This can happen when a customer creates their profile but forgets to assign an action to a link. The preview might look fine, but when ...
How to Use NFC on Your Android Mobile
To use your V1CE card with your Android phone, you may need to turn on NFC (Near Field Communication). Here’s how to do it: Step 1: Quick Settings Menu Pull down your Quick Settings Menu and look for the NFC option. Simply tap the “NFC” switch to ...