How does the warranty work?

How does the warranty work?

Overview

The V1CE warranty allows you to get a replacement for your item if it is lost, stolen or damaged. We offer warranties on several products listed below and come in at different price points depending on the product. All of our warranties come in either 1 year or 2 years.

Warranty Pricing

You can use the table below to check the price of an additional warranty dependent on your product:

Metal Cards Bamboo Cards PVC Cards Accessories

Product Year 1 Year 2
Metal Hybrid V1 £19.99 £37.99
Metal Hybrid V2 £23.99 £45.99
24K Gold £59.99 £117.99
Silver Brush £27.99 £53.99

A 1-year warranty covers two replacement cards within 12 months of purchase.

A 2-year warranty covers four replacement cards within 24 months of purchase (two per year).

 

 

Full warranty details can be found here.

    • Related Articles

    • How does it work?

      Our cards are embedded with an NFC chip that stores your data digitally on our software (where you create your online profile). This chip wirelessly sends your information when your product is tapped on an NFC enabled device. You do not need an app ...
    • Can I see a mock-up before purchase?

      In short, no, we do not offer this service. V1CE has an in-house design team that works with you directly to achieve your desired design. We do not use preview apps as these apps can give misguided previews and certainly do not match our design ...
    • How do I design my card?

      Designing your card is a post-purchase process. Once you have made an order, you will be forwarded a design brief via email, along with your order confirmation and support welcome pack. Once you have filled in and submitted your brief, one of our ...
    • Why does my demo card have no free scans left?

      We automatically give you a demo card when you create an account on app.v1ce.co.uk. This is a virtual card and is not be the same as the physical one you receive from us. The demo card allows you to try out the software and get a feel for the app and ...
    • Customer Service FAQ

      FAQ 1. General 1.1 How do you plan to stay ahead with Apple Name drop? Apple's latest feature allows seamless contact sharing by tapping another phone. While there may be concerns about its impact on V1CE, rest assured, this feature is exclusive to ...