FAQ
Unfortunately, we do not offer Sample/ Test cards, but we do have sample cards available for purchase at a reduced price. You can order them through this link: https://v1ce.co/products/sample-card.
Please keep in mind that these sample cards are non-customizable and have V1CE logo on the front.
You may also reach out to us for a live demo.
Please use the link below to book a meeting with one of tech team member, calendly.com/v1ce-tech-support-zoom-book
No need, you can do multiple designs within a single order.
If you need to send to different locations, we would suggest to place individual orders which will help to track each order easily, avoid the customs hassle and you can make use of the free standard shipping.
Unfortunately, we cannot customize the packing. They come with a sustainable V1CE packaging.
When you purchase multiple cards, you have the flexibility to personalize each card with unique information when you receive the cards.
1.8 What is the frequency of your NFC chip?
Frequency is 13.56MHZ
1.9 Storage capacity and type of the NFC chip?
NFC chip is NTAG213 and has the storage of 144bytes.
Digital business cards are an innovative, eco-friendly alternative to traditional paper business cards. They allow easy networking through email, text, social media, NFC technology, or QR codes and can be customized with multimedia content like images, videos, and other links. Digital business cards enhance online visibility, enable customization with multimedia content, and offer a cost-effective, eco-friendly solution for networking and building connections in the digital age.
In the digital age, digital business cards are a valuable tool for networking and building connections as they boost online visibility, allow for personalized customization with various multimedia content, and provide an eco-friendly and cost-effective solution.
A physical business card that incorporates a small integrated circuit and an receiver for wireless communication with an NFC-enabled device, such as a smartphone or tablet, is known as an NFC (Near Field Communication) business card.
To use an NFC business card, you need to have an NFC-enabled device such as a smartphone or tablet. Simply hold your NFC-enabled device close to the NFC business card, and the information on the card will be transferred to your device.
You can store various types of information on an NFC business card such as contact details, social media profiles, website links, and other relevant information about your business.
NFC business cards can be more expensive than traditional business cards due to the added technology and production costs. However, the cost may vary depending on the quantity and customization options.
NFC business cards do not require a battery as they rely on the energy transferred from the NFC-enabled device. Therefore, the NFC business card does not have a limited battery life.
Yes, an NFC business card can be reused multiple times. The information on the card can be updated and reprogrammed as needed.
An NFC business card can be programmed using an NFC-enabled device and an appropriate mobile application or website. The information can be programmed using an NFC reader/writer or by tapping the card on the device.
The benefits of using an NFC business card include convenience, versatility, and efficiency. It allows for the seamless transfer of information, and it eliminates the need for manual data entry. It also enables businesses to track the usage of their cards and analyze their marketing efforts.
Upon purchase, you'll receive an email inviting you to create a V1CE profile, where you can add contact information, social media handles, and more.
Alternatively, you can create demo account on app.v1ce.co.uk, and once your card arrives, tap or scan your card to log in to the already registered account.
With limitless possibilities, V1CE cards let you share contact details, social media handles, websites, product information, or any digital content you choose.
No app needed! Just tap and go, as V1CE cards are compatible with all NFC enabled phones. For all non- NFC enabled phones, you may still network using QR, or your V1CE links.
You can simply transmit the information from the card by tapping the card to NFC area of the phone it will automatically pop up the information from the card.
The tapping function of these cards is reliant on the scanning method and models being used.
For iPhones, tap the card over the front camera with the middle of the QR code held over it.
For Androids, ensure the device is NFC compatible and NFC settings are turned on, then tap the card on the back center of the phone with the QR code facing the phone.
To enable NFC on your Android device, please follow these steps: Navigate to the Home screen and tap on the app drawer icon.
Tap on the Settings app.
Select the 'Connections' option from the settings menu. Tap on 'NFC and Payment'.
Toggle the NFC switch to the ON position.
With Androids you should either be prompted to download the vcf file, which is your contact card, or it has downloaded automatically. After the download, you will need to open up your downloads folder to open the file.
*For iPhones, Safari downloads and opens the card right away, however, Chrome and other browsers require the user to manually click download and then open the file to save the contact information.
The "Exchange Contact" button on your V1CE profile lets users share their name, email, and other details. This information is then stored in your V1CE CRM for easy follow-up.
It is recommended that you request the individual to bookmark the URL link after scanning your card onto their phone browser. This ensures that in case you update your information, they can view the latest version by accessing the bookmarked URL. This practice helps to ensure that the recipient has the most up-to-date and accurate information available.
We offer custom color backgrounds exclusively for our bamboo range and Original V1CE Card (PVC). However, we recommend selecting the best card based on your design requirements.
After purchase, you will recieve an email from our design team asking to upload your logo(s) and provide any instructions to our designers. You can either share your logo for a custom design or upload a ready-to-print design. This will be picked up by our designers and they will create a digital mockup and send it over to you. If you are happy, please respond back by an ‘YES’ if not, please specify what or how the design needs to be changed.
We offer unlimited number of amendments with your purchase.
Definitely! Purchase a V1CE card and upload your desired design.
Certainly, if you desire a personalized color background for your card, it can be achieved with our Bamboo cards. We would suggest to use Black Bamboo cards as they have smoother surface and less texture.
For design requirements, To ensure your design is print-ready, please consider the checklist below:
FILE TYPE - We can only accept file types such as:
PNG, PDF, AI, PSD, and EPS for PVC and Bamboo.
PNG (high quality), PDF (high quality), AI, PSD, and EPS for Metal Hybrids
RESOLUTION - The optimal resolution for the print files is between 250dpi and 600dpi. Anything lower, and the image quality will be substandard and, unfortunately, pixelated.
COLOURS - All files should be sent in CMYK (cyan, magenta, yellow and black)
ADDITIONAL INFORMATION - Vector paths should weigh at least 0.25 pt. Fonts should be embedded in the PDF or converted into curves/paths. The minimum font size (below which we cannot guarantee perfect print quality) is 6 pt.
LOGO SIZE - 2cm, 4cm, and 6 cm wide, with 4cm height is our suggested logo size.
FULL CARD MEASUREMENT - 85mm x 54mm is the very maximum; however, logo file sizing shouldn’t be more than 50mm if possible.
4.6 Measurements
Specific size/dimension of the V1CE tap/button?
25 mm dia
QR Code measurement?
2.1 x 2.1cms
Thickness of Bamboo, PVC, METAL
1-1.5mm - same as your credit card
SPECIFIC size of NFC ICON and Margin
0.5x0.5 cms
4.7 What is the weight of the cards?
The wt for PVC is 0.08 kg including packaging but less than 0.05kg as cards alone. For Hybrid, MP, it's 0.090g (card alone) shipping weight is 0.150kg
4.8 Table Talker Size:
The max size of the logo is 12cm (453.54331px) tall and 10cm (377.95px) wide.
4.9 Colour Pantones for cards
Red Glossy: 172c
Red Matt: 172c
Red Metal: 171c
Red Phone Card: 172c
Blue Glossy: 300c
BlueMatt: 285c
Blue Metal: 307c
Blue Phone Card: 285c
Purple Glossy: 2602c
Purple Matt: 2593c
Green Matt: 357c
Green Metal: 357c
Yellow Phone Card: 3945c
5. Production
The production timeframe is 1-3 days depending on the number of cards in your order. Majority of the time, we aim to dispatch your order on the very next day of you approving the digital mockup or proof. Please be advised that your delivery time frame <mention the shipping time on subject line> starts after dispatch.
You do not need to follow up, if we need anything from you, we will let you know. Once you approve the mockup/proof , sit back, you will be notified with shipping updates.
We send your order straight to production after approval, if you need any changes, please always contact us directly and we will assist you in the most possible ways. The only time, we won’t be able to assist you is any change in address after the shipment is under transit.
Please use the link below to understand more on our shipping, refunds and returns policy,
For any cross-border trades, customs can contact the importer for additional fees or verification. This solely depends on your country’s legislation.
For any cross-border trades, customs can contact the importer for additional fees or verification. This solely depends on your country’s legislation. We collect taxes within the EU and we are adding more countries to the list so that your V1CE cards are delivered to door without any hassle. However, this comes with heavy shipping and admin prices for the customer. We are constantly in touch with suppliers for a reasonable price to each destination and adding more to the list.
Please always contact us directly before making this decision, we are customer focused and will assist you as needed.
At V1CE, we understand the importance of our customers and strive to provide the best possible service. While we do offer a 30-day refund policy, we want to make sure that we have done everything we can to assist you before you make the decision to end your relationship with us. Our team is dedicated to addressing any concerns or issues you may have, and we are committed to making your experience with V1CE a positive one.
You can set up an account at app.v1ce.co.uk
Please note that the account created in V1CE is different from the account created in the application.
Absolutely! Update your details in real-time within your online profile, and even switch between profiles for multiple businesses.
Yes, you can add more than 1 business Profile on your card and you can select and assign which business Profile you want your card to share thru your account. You can interchange the Profile that you want your card to share anytime you need.
To effectively manage multiple V1CE cards, activate them all under the same V1CE account. This allows you to easily monitor and manage all of them in one place, view usage, set alerts, and make changes to settings. Simply log in to your V1CE account and follow the activation process for each product, using the same account information for each one. By doing this, you will have full control over your V1CE products and be able to manage them efficiently, saving time and effort.
By accessing the menu, select the “Upgrade To Pro” option to upgrade your membership to PRO.
No subscription fees apply after your initial purchase. However, a pro version is available if you need more features. Please use the link below to understand more,
https://youtu.be/L2tlkYBvYz8
No monthly subscription is necessary to enjoy V1CE products. However, optional V1CE Pro and V1CE Enterprise offer additional business features.
While any customer can enjoy V1CE with a standard account, V1CE Pro offers enhanced capabilities for managing multiple accounts and extended features.
Explore the differences here, https://youtu.be/L2tlkYBvYz8
WV1CE Pro is charged per account and you can have ‘n’ number of cards per account giving all the cards in that account PRO access.
Pro is £5 (plus VAT) per month or £49.99 (plus VAT) per year. Currently Pro is free until we have a new change in prices which will reflected in 3 months
No, the V1CE Pro subscription is not added to the prices of the cards. You can upgrade your account separately on the account that you will be creating online to V1CE Pro.
Yes, you can use your card even if you are not subscribed to Pro.
If you are outside the UK and you were charged VAT, please get in touch with us.
The reason you may have overlooked is the incorrect entry of the weblink. Therefore, it serves as a vital reminder to always include "https://" at the beginning of the weblink in any section of your profile. To illustrate, the accurate format would be "https://www.abcd.com" rather than simply "www.abcd.com."
V1CE offers new age security, only sharing (not extracting) information within an inch of a compatible device. No financial information is stored, and details shared are similar to traditional business cards.
V1CE doesn't ask for sensitive information or social media logins. Share as much or as little as you'd like on your V1CE profile. Review our Privacy Policy and Terms of Agreement for more details.
10.1 How does V1CE give back to the planet?
Here at V1CE, we are big on environmental stainability. We are continuously looking at ways to have a greener and give back to our planet! We plant a tree for every card purchased! Have a look at our current project here,
https://ecologi.com/projects/mangrove-planting-in- madagascar https://ecologi.com/v1ce
All V1CE cards are as thick as your debit card with a thickness of 0.4mm and the Black Bamboo as thick as 0.6mm.
Apart from the Cards, all other accessories that says non-customizable cannot be personalised.
The Metal hybrid cards are laser engraved to reveal the metal materials underneath the covering of Black, White, Blue, Green or Red. These materials are either gold or silver and they can be engraved to show either of these.
For Silver brush metal card and 24k Gold card, they are lasered to engrave the designs on top of these materials.
The gold cards are 24k golad coated and the actual weight of gold used cannot be disclosed.
Our 24k Gold cards are coated with genuine gold and represent the epitome of luxury and exclusivity in our product lineup. These premium cards are specifically designed to cater to customers who appreciate the finer things in life and are looking for a truly opulent and prestigious product.
Unfortunately. you can print from edges to edges but we cannot change the background colour for metal cards
At V1CE, we take pride in offering high-quality products and services to our valued customers. With regards to back designs on our cards, we generally do not recommend them due to the higher risk of the front side getting scratched. Additionally, we provide the option to customize and personalize your card details through our V1CE app, which is a more efficient and effective way to tailor your card to your preferences.
If you do prefer to have a QR code on your card, we suggest linking it to V1CE cards to ensure compatibility with all devices. Otherwise, if the recipient uses a non-NFC enabled device, it may not be possible to share your personalized V1CE links. Our goal is to provide you with the best possible experience, and we are happy to discuss any options that best suit your needs.
At V1CE, we are committed to being an eco-friendly company and providing sustainable solutions for our customers. One way we achieve this is by offering reusable cards, which can help reduce waste and minimize our environmental impact. If you choose to have an employee's name on the card and they leave, the card would be rendered unusable, but this can be avoided by opting not to include a name on the card.
Ultimately, the decision to have a name on the card is up to you, and we are happy to accommodate your preferences. We strive to provide the best possible service and are committed to helping you find the most suitable option for your business needs while also promoting sustainability.
If you intend to use PVC cards and need background changing, we can do this on a White PVC. However, we would not recomend this as PVC cards do not absorb the ink as the bamboo cards and there are risks of having fluff in the prints.
At V1CE, we take pride in providing high-quality, professional-grade cards that meet the needs of our customers. To answer your question, the NFC (Near Field Communication) chips on our cards are not visible, and are seamlessly integrated into the design of the card. However, on our light- colored Red Glossy PVC cards, you may notice a slight shadow where the NFC chip is located.
Please be assured that this does not impact the quality or completeness of your card in any way,
We are pleased to offer Bamboo cards as a sustainable alternative to conventional business cards. Made from wood, these cards are an eco-friendly option that supports our commitment to reducing plastic waste and promoting sustainability.
As a company, we strive to provide innovative and environmentally responsible solutions to our customers. By choosing Bamboo cards, you can make a positive impact on the environment while still maintaining a professional and polished image for your business. Thank you for considering our Bamboo cards, and we look forward to helping you make a positive impact with your business.
Black Bamboo cards are thicker than traditional PVC and Bamboo cards, offering superior durability and a smooth finish.
At V1CE, we take pride in providing high-quality and durable cards that are designed to last. While our cards are built to withstand everyday wear and tear, it's important to note that like any material, they can break under pressure. However, with proper care and handling, our cards can provide years of use and enjoyment.
It's important to be mindful that our Bamboo cards, in particular, are made from a natural wood material and may be susceptible to damage if exposed to water. If not properly cared for, water exposure may cause splitting or other damage to the card's surface. With that said, we are confident that with the right care and handling, our Bamboo cards can provide a sustainable and long-lasting option for your business needs.
Our PVC Glossy card collection is susceptible to the effects of typical wear and tear, which may result in visible scratches as a natural consequence of use. Similarly, our 24k Gold cards are highly delicate and require careful handling to avoid scratches. To ensure the longevity of our Gold cards, we recommend storing them in the provided plastic sleeve.
Our other card ranges are designed to withstand normal conditions of wear and tear, although the degree of durability may vary depending on the level of roughness with which they are handled.
We understand that ensuring the longevity and protection of your V1CE cards is important to you, which is why we offer additional warranties for purchase at the time of your order. These warranties come in options of 1 or 2 years and provide two replacement cards per year in the event of lost or stolen cards. However, please note that depending on your location, you may be asked to cover shipping costs. If you choose to claim your warranty, please ensure that the replacement cards have the same design as your original order.
We value our customers and strive to provide the highest quality products possible. In the unlikely event that your cards are delivered with a defect or are lost in transit, we will happily reproduce them for you. However, it's important to note that we cannot provide a guarantee for wear and tear that occurs from regular usage.
At V1CE, we offer a range of high-quality metal, PVC, and Bamboo cards that are designed to meet your specific needs and preferences. Depending on the card type and color, our QR codes are printed with various colors to match the overall aesthetic and design of the card.
For our Metal cards in Black, Blue, Green, and Red, the QR codes are printed with gold or silver colors that match the chosen engraving type on the front of the card. However, for our 24k Gold, Silver Metal, and White Metal cards, the QR codes are printed in black to complement the card's premium and luxurious design.
When it comes to our PVC and Bamboo cards, the QR codes are printed in a way that ensures optimal visibility and readability. For darker colored cards, we use white QR codes to provide a clear contrast, while for lighter colored cards, we use inverted black QR codes for maximum readability.
We take great pride in offering a wide range of customization options to ensure that your V1CE card meets your unique preferences and needs. Thank you for choosing V1CE for your card needs, and we look forward to serving you.
At V1CE, we offer Metal Hybrid cards that feature metal on the front side and plastic on the back side for easy NFC transmission. These materials are expertly bonded together to create a seamless and durable design that meets our high standards of quality and functionality.
It's worth noting that in our entry-level Metal cards called Machine Pressed cards, it is possible to see the two materials sticking together at the edges. However, this does not affect the overall performance or durability of the card. We currently offer the Machine Pressed Metal cards in Black only.
For those looking for an even more durable option, we offer CNC Reformed cards that feature a specialized design that covers the edges to prevent any visible seams. This makes them an ideal choice for those who demand the highest level of quality and craftsmanship.
All our accessories range including phone cases are non-customisable.
Phone cards are NFC customisable mini cards that can be stuck on back of your phone. They can be printed with your design and works in the same way as your V1CE cards but has to be stuck on back of the phone or any surface.
12.1 What API do you use?
We anticipate the forthcoming documentation for our API, which will encompass the following key features:
API Key: Users will be provided with an API key to authenticate and access the functionalities of our API.
These features will be tightly integrated with the internal contact section of our V1CE App. When a user fills in the exchange contact section within the Profile and Social Builder sections, the entered information will be automatically added to the contacts within V1CE. Subsequently, users will have the option to send this data to any of the three aforementioned options. This functionality will facilitate integration with CRM systems and allow users to initiate workflows using apps like Zapier.
Please note that while we are currently awaiting the documentation, we are actively working on providing these features to enhance the capabilities and connectivity of our V1CE App.
For Androids, ensure the device is NFC compatible and NFC settings are turned on, then tap the card on the back center of the phone with the QR code facing the phone.
When managing multiple products on the same account, create two distinct actions for each card and assign the appropriate actions to each product by selecting the desired product and action. You can easily identify which action is assigned to each card by checking if it is highlighted with a star in the same color as the card.
You can find detailed guidelines on Managing more than one V1CE Card or product *insert guide link*
Please be advised that our platform, https://app.v1ce.co.uk, automatically provides a demo card upon creating an account.
This virtual card allows users to test the software's features and functionalities. Kindly note that the demo card is not the same as the physical card that you will receive from us.
Additionally, the demo account is limited to 50 scans, which is sufficient for users familiar with the software awaiting their physical card. Once activated, the physical card provides unlimited scans and replaces the demo product.
This error usually occurs when you have activated but haven’t assigned any actions to your card. However, this is an easy fix. Simply follow the steps below to rectify the issue:
Kindly log in to your account using the following link: http://app.v1ce.co.uk/
Navigate to your dashboard and choose the "change action" option, followed by "new action."
Feel free to modify or update the details of your actions by clicking on the pencil icon.
Select the desired action and click on it to share.
You'll notice the selected action being highlighted, accompanied by a star icon. Give it another try by tapping your card.
This video will explain that in-depth for you:
https://www.youtube.com/watch?v=FiizrB1fAio&list=PLlKvY7uRqJ880dDbEAd 5yTTUYkqwaVqwG&index=5
You can cancel the subscription under your account.
Please follow these steps to cancel your V1CE PRO Subscription
>Please login to your account at https://app.v1ce.co.uk\
>Hover the menu to the upper right corner
>Select Manage Account
>Select "Membership"
>Then Select "Cancel PRO Subscription"
Please login to your dashboard at https://app.v1ce.co.uk\ Under settings, please check if the password protection is turned On, if it is please turn it off to remove the password
Let me guide you through the process of setting up your accessories. First, please register an account at
https://app.v1ce.co.uk/register.
Once you've completed that, activate your starter pack by gently tapping it against your phone, either over the front camera for iPhones or at the back of the phone for Androids. After tapping, you'll receive a notification with a link that will take you to the activation page for your starter pack.
To get ready for your V1CE product, kindly visit https://app.v1ce.co.uk and sign up for a V1CE account using your email and password. By doing so, you will gain access to a demo product that allows you to create and assign actions. The demo product can later be replaced by your V1CE card once it is activated, but the actions will remain. Once activated, the physical card offers unlimited scans and takes the place of the demo product.
For further details, please refer to the V1CE Cards Getting Started guidelines available at. V1CE Cards Getting Started.
Please be aware that the account you create during the purchase process is separate from the account you create within the V1CE application.
12.10 When I scan it shows goes to a page saying ‘Your Products is deactivated’?
It appears that you have successfully activated your card; however, the current status displayed on your dashboard indicates that it is currently "deactivated." To rectify this, I kindly request you to click on the red button on your dashboard, which should promptly turn green and reinstate your card to an "active" status.
12.11 Where does the QR code lead to?
It's important to note that both the QR code and the NFC chip on your card direct to the same information. Moreover, you have the convenience of customizing which details you prefer to display on your card using your online profile.
Photos can be printed as a full bleed design on Sapele Bamboo cards.
(If the customer insists this to be on a PVC, only agree if the customer has placed an order)
We don't recommend it as the chip runs through the whole card so we can't say where will be a safe place to drill a hole as you can damage the copper coil. You can get a lanyard, though.
It is possible that the occasional card can become de-magnetized, all that needs to be done is have it re-encoded and the card will be back up and running.
Metal and PVC cards would be waterproof, the Bamboo however being a wooden material can get slight moisture on them but not submerged in water.
This error usually occurs when you have activated but haven’t assigned any actions to your card. However, this is an easy fix. If you go into items on your profile, you can then assign an action to your card.
This video will explain that in-depth for you:
https://www.youtube.com/watch?v=FiizrB1fAio&list=PLlKvY7uRqJ880dDbEAd 5yTTUYkqwaVqwG&index=5
We suggest using a 200 x 200 size image. However, the contact card action will not give you a preview of your picture, you will only be able to see this preview when you scan and activate your card. The green checkmark indicates that this image has been saved. I hope this helps, if you have any more questions, please do let me know
You may see the activation code by tapping/ scanning yourcard. We also provide a welcome insert with the packaging with a QR code to the portal.
Yes, you can just delete it on the account it is currently link/activated then just activate it again using the preferred account they want to use.
Anything under an iphone x & below needs to be on IOS 14 & have to use the tag reader from the home screen.
Direct them to the support page: https://v1ce.zendesk.com/hc/en-gb
All of our contactless business cards can be personalised bespoke to your brand. The process is really simple:
For more information watch this short 90-second video. https://www.youtube.com/watch?v=ijHzy9_H4O8
Unfortunately, the internet is needed to connect with prospects.
Location - https://ecologi.com/projects/mangrove-planting-in-madagascar V1CE’S acheievement - https://ecologi.com/v1ce
The new link is, https://affiliates.v1ce.co/
https://v1ce.zendesk.com/hc/en-gb
UK - V1CE, 38a- 42a Ormskirk Road, Preston, PR1 2QP, UK
US - V1CE -US Office, Nunn Media, 103 Mountain Home Road, Paragould, AR 72450, USA
14.1 VAT - UK
All Products delivered within the UK are VAT excluded, which means there will be a 20% VAT charged on top as per the Tax regulation
14.2 VAT - EU
All products delivered within the EU countries and less than £135 in value (subjected to change with GBP-EUR rates) are VAT exempt provided the customers enter VAT number correctly. It is the responsiblity of the customer to enter VAT number correctly.
14.3 Import tax and duties - EU
All products delivered within the EU countries and more than £135 in value (subjected to change with GBP-EUR rates) are VAT exempt (provided the customers enter VAT number correctly) but has to pay import duties and taxes. This will ensure, all customs charges for you are paid by V1CE and your shipment is door delivered. It is the responsiblity of the customer to enter VAT number correctly.
14.4 Import tax and duties - Any Other Countries
All products delivered to a destination which supports our Delivery Duty Paid (DDP) services, we will collect the import duties and taxes upfront which ensures all customs charges are paid for the shipment and the shipments are door delivered. You will be able to see taxes collected at checkout.